Step by Step Guide to Ordering
- type a keyword or product reference in the search box at the top of each page
- browse the product categories
- see the bestseller lists and features
Read all about it
- product info and customer reviews
- check if it is in stock
- prices and special offers
- click the buy button to send it to your shopping bag
- the website will confirm that the item has been added and you are free to continue shopping or view your basket
- sign in or register by clicking on 'Register', if you are an existing customer sign in using your e-mail address and password by clicking "login".
- please note that even if we have sent you a marketing email you may not be registered on the 'new' website.
- to register as a new customer, simply enter your email address and it will ask you to enter a password.
- if you have forgotten your password, or if the website is saying your email is registered you can request a new password.
- review your order and enter a donation or a promotion code, when you are happy click 'proceed to checkout'.
- tell us where to deliver it and enter your billing address
- choose your shipping option, email preferences and select the tick box to agree to terms and conditions, then click proceed.
- review your order details
- choose how you would like to pay.
- click the proceed button to complete the transaction
- we'll send you an e-mail confirming your order
- you can check the status of your order at any time by clicking the 'my account' area the top of any page, below the search bar
We'll send you another e-mail when your item/s have been dispatched from our fulfilment centre.