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Customer Services: 01233 214501

Step by Step Guide to Ordering

Find it

  1. type a keyword or product reference in the search box at the top of each page
  2. browse the product categories
  3. see the bestseller lists and features

Read all about it

  1. product info and customer reviews
  2. check if it is in stock
  3. prices and special offers

Select it

  1. click the buy button to send it to your shopping bag
  2. the website will confirm that the item has been added and you are free to continue shopping or view your basket

Buy it

  1. sign in or register by clicking on 'Register', if you are an existing customer sign in using your e-mail address and password by clicking "login".
  2. please note that even if we have sent you a marketing email you may not be registered on the 'new' website.
  3. to register as a new customer, simply enter your email address and it will ask you to enter a password.
  4. if you have forgotten your password, or if the website is saying your email is registered you can request a new password.
  5. review your order and enter a donation or a promotion code, when you are happy click 'proceed to checkout'.
  6. tell us where to deliver it and enter your billing address
  7. choose your shipping option, email preferences and select the tick box to agree to terms and conditions, then click proceed.
  8. review your order details
  9. choose how you would like to pay.
  10. click the proceed button to complete the transaction

Get it

  1. we'll send you an e-mail confirming your order
  2. you can check the status of your order at any time by clicking the 'my account' area the top of any page, below the search bar

We'll send you another e-mail when your item/s have been dispatched from our fulfilment centre.