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Privacy & Cookies

This Privacy Policy sets out the data processing practices carried out through the use of the Internet and any other electronic communications networks by TLM Trading Ltd. If you have any requests concerning your personal information or any queries with regard to these practices please contact us at enquiries@tlmtrading.com . Please note that all data thus captured will be used and held in accordance with the requirements of the Data Protection Act 1998.

Information collected

We collect information from visitors to this website through the use of online data capture forms, email hyperlinks and every time you email us your details. We also collect information about the transactions you undertake through this site, including details of payment cards used.

We collect additional information automatically about your visit to our website. Please see out cookies policy below for more details.

Use of personal information

We process personal information collected via this website for the purposes of:

  • Providing and personalising our services
  • Dealing with your enquiries and requests
  • Administering orders and accounts relating to our suppliers or customers
  • Providing you with information about products and services that may be of interest to you.
  • You should be aware that if we are requested by the police or any other regulatory or government authority investigating suspected illegal activities to provide your Personal Information and/or User Information, we are entitled to do so.

If using a data capture form

We will send you information according to the preferences you submitted via our data capture form. If you would like to change these preferences at any point, please email us at enquries@tlmtrading.com or call us on 01733 239252. Alternatively you can also write to us at TLM Trading, Goldhay Way, Orton Goldhay, Peterborough, PE2 5GZ.

Marketing

Please note that your information may be used to send you details of those products or services that we offer that we have identified as likely to be of interest to you.

This will be in accordance with the preferences you have indicated when you completed your order form/ data capture form. If at any point you would like to opt-out of receiving communications from us, or would like to change the channels (such as email or post) that we use to contact you, please contact us at enquiries@tlmtrading.com

From time to time we would like to be able to pass your information to carefully selected third parties that offer products or services that we have identified as likely to be of interest to you. We will only do this if you have not opted out to receive such communications, for example when you completed your order form or data capture form. You may ask us at any point not to share your information with third parties for this purpose, by contacting us at enquiries@tlmtrading.com

Remarketing

Tlmtrading.com also uses 3rd party vendor re-marketing tracking cookies, including the Google Adwords tracking cookie. This means we will continue to show ads to you across the internet, specifically on the Google Content Network (GCN). As always we respect your privacy and are not collecting any identifiable information through the use of Google’s or any other 3rd party remarketing system.

The third-party vendors, including Google, whose services we use – will place cookies on web browsers in order to serve ads based on past visits to our website. – Third party vendors, including Google, use cookies to serve ads based on a user’s prior visits to your website. This allows us to make special offers and continue to market our services to those who have shown interest in our service.

Disclosures

We will only disclose data to carefully selected business partners, Government bodies and Law enforcement agencies.

Other websites

Our website may contain links to other websites that are outside our control and are not covered by this Privacy Policy. If you access other sites using the links provided, the operators of these sites may collect information from you that will be used by them in accordance with their privacy policy, which may differ from ours.

Checking your Details

If you wish to verify the details you have submitted to TLM Trading you may do so by contacting us via enquiries@tlmtrading.com . Our security procedures mean that we may request proof of identity before we reveal information.

Internet-based transfers

Given that the Internet is a global environment, using it to collect and process personal data necessarily involves the transmission of data on an international basis. This means for instance that data you pass to us may be processed outside the European Economic Area, although the data will always be held securely and in line with the requirements of UK data protection legislation. By communicating electronically with us, you acknowledge and agree to our processing of personal data in this way.

Amendments

Please check back frequently to see any updates or changes to our privacy policy.

Use of cookies

A cookie is a small piece of information sent by a web server to a web browser, which enables the server to collect information from the browser. Find out more about cookies on www.allaboutcookies.com.

We use cookies to identify you when you visit this website and to keep track of your browsing patterns and build up a demographic profile.

Our use of cookies also allows registered users to be presented with a personalised version of the site, carry out transactions and have access to information about their account.

Most browsers will allow you to turn off cookies. If you want to know how to do this please look at the menu on your browser, or look at the instruction on www.allaboutcookies.com. Please note however that turning off cookies will restrict your use of our website.
Information about our use of cookies

Our site uses cookies to distinguish you from other users of our Web site. This helps us to provide you with a good experience when you browse our site and also allows us to improve our site.

Due to recent changes in law, all sites which operate across certain parts of the European Union are required to obtain consent using or storing cookies (or similar technologies) on your computers or mobile device. This cookie policy provides you with clear and comprehensive information about the cookies we use and the purposes for using those cookies. To review the privacy policies that apply to users of www.tlmtrading.com, please read our privacy policy above.

What is a cookie?

A cookie is a small file of letters and numbers that we store on your browser or the hard drive of your computer. Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies as soon as you visit our site.

Key concepts

First and third-party cookies: whether a cookie is 'first' or 'third' party refers to the domain placing the cookie. First-party cookies are those set by a website that is being visited by the user at the time (e.g. cookies placed by www.tlmtrading.com).

Third-party cookies: are cookies that are set by a domain other than that of the site being visited by the user. If a user visits a website and another entity sets a cookie through that site this would be a third-party cookie.

Persistent cookies: these cookies remain on a user's device for the period of time specified in the cookie. They are activated each time that the user visits the website that created that particular cookie.

Session cookies: these cookies allow website operators to link the actions of a user during a browser session. A browser session starts when a user opens the browser window and finishes when they close the browser window. Session cookies are created temporarily. Once you close the browser, all session cookies are deleted.

How to delete and block our cookies

You block cookies by activating the setting on your browser that allows you to refuse the setting of all or some cookies. However, if you use your browser settings to block all cookies (including essential cookies) you may not be able to access all or parts of our site. Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies as soon as you visit our site.

Can I withdraw my consent?

If you wish to withdraw your consent at any time, you will need to delete your cookies using your internet browser settings.

For further information about deleting or blocking cookies, please visit: http://www.aboutcookies.org/Deafult.aspx?page=2

How to turn cookies off

Internet browsers allow you to change your cookie settings. These settings are usually found in the 'options' or 'preferences' menu of your internet browser. In order to understand these settings, the following links may be helpful. Otherwise you should use the 'Help' option in your internet browser for more details.

  • Cookie settings in Internet Explorer
  • Cookie settings in Firefox
  • Cookie settings in Chrome
  • Cookie settings in Safari

What cookies do we use and why?

To find out about specific cookies we use on this site, please see below for details.

The cookies used on our site are categorised as follows:

  • Strictly necessary
  • Performance
  • Strictly necessary

'Strictly necessary' cookies let you move around the site and use essential features like accessing your profile and posting feedback. Without these cookies, these services cannot be provided. Please note that these cookies do not gather any information about you that could be used for marketing or remembering where you've been on the internet.

We use these strictly necessary cookies to:

identify you as being logged in to our site; and

enable you to submit information via online forms such as registration and feedback forms.

Accepting these cookies is a condition of using the site, so if you prevent these cookies we can't guarantee your use of our site or how the security on our site will perform during your visit.

Performance

'Performance' cookies collect information about how you use our site e.g. which pages you visit, and if you experience any errors. These cookies do not collect any information that could identify you and is only used to help us improve how our site works, understand what interests our users and measure how effective our content is.

We use Web Analytics performance cookies to provide anonymous statistics on how our site is used.

Some of our performance cookies are managed for us by third parties. However, we don't allow the third party to use the cookies for any purpose other than those listed above.

By using our site, you accept the use of 'Performance' cookies. Accepting these cookies is a condition of using the site, so if you prevent them we cannot guarantee how our site will perform for you.

More information about cookies

Information about cookies: useful information about cookies can be found at: http://www.allboutcookies.org

International Chamber of Commerce United Kingdom: information on the ICC (UK) UK cookie guide can be found on the ICC Web site section: http://www.internation-chamber.co.uk/our-expertise/digitaleconomy

What specific cookies do we use on www.tlmtrading.com?

Third party cookies

Google Analytics sets the following cookies as described in the table below. A default configuration and use of Google Analytics sets only the first 4 cookies in the table.

__utma

This cookie is typically written to the browser upon the first visit to your site from that web browser. If the cookie has been deleted by the browser operator, and the browser subsequently visits your site, a new __utma cookie is written with a different unique ID. This cookie is used to determine unique visitors to your site and it is updated with each page view. Additionally, this cookie is provided with a unique ID that Google Analytics uses to ensure both the validity and accessibility of the cookie as an extra security measure.

Expiration: 2 years from set/update.

__utmb

This cookie is used to establish and continue a user session with your site. When a user views a page on your site, the Google Analytics code attempts to update this cookie. If it does not find the cookie, a new one is written and a new session is established. Each time a user visits a different page on your site, this cookie is updated to expire in 30 minutes, thus continuing a single session for as long as user activity continues within 30-minute intervals. This cookie expires when a user pauses on a page on your site for longer than 30 minutes. You can modify the default length of a user session with the _setSessionCookieTimeout() method.

Expiration: 30 minutes from set/update.

__utmc

This cookie is no longer used by the ga.js tracking code to determine session status.

Historically, this cookie operated in conjunction with the __utmb cookie to determine whether or not to establish a new session for the user. For backwards compatibility purposes with sites still using the urchin.js tracking code, this cookie will continue to be written and will expire when the user exits the browser. However, if you are debugging your site tracking and you use the ga.js tracking code, you should not interpret the existence of this cookie in relation to a new or expired session.

Expiration: Not set.

__utmz

This cookie stores the type of referral used by the visitor to reach your site, whether via a direct method, a referring link, a website search, or a campaign such as an ad or an email link. It is used to calculate search engine traffic, ad campaigns and page navigation within your own site. The cookie is updated with each page view to your site.

Expiration: 6 months from set/update.

__utmv

This cookie is not normally present in a default configuration of the tracking code. The __utmv cookie passes the information provided via the _setVar() method, which you use to create a custom user segment. This string is then passed to the Analytics servers in the GIF request URL via the utmcc parameter. This cookie is only written if you have added the _setVar() method for the tracking code on your website page.

Expiration: 2 years from set/update.

__utmx

This cookie is used by Website Optimizer and only set when the Website Optimizer tracking code is installed and correctly configured for your pages. When the optimizer script executes, this cookie stores the variation this visitor is assigned to for each experiment, so the visitor has a consistent experience on your site. See the website optimiser help centre for more information.

Expiration: 2 years from set/update.

guest_id

This cookie is used by Twitter and serves as your unique identification number associated with Twitter.

Expiration: 2 years from set/update.

For more information on Google Analytics see: https://developers.google.com/analytics/devguides/collection/gajs/cookie-usage