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Customer Services: 01233 214501

Terms and Conditions

Supplying Your Goods

We will make every attempt to supply your complete order. If this is not possible, we may supply an alternative or, if you have pre-paid, send you a credit voucher which may be used towards a future order or exchanged for a refund. If you do not wish to accept either of these options, please tick the appropriate box(es) on the order form. Goods cannot be provided on a ‘sale or return’ basis.

Delivery

Allow up to 7 working days for us to receive your order by post. We aim to despatch your order within 10 days. If you are unlikely to be at home during the day, please specify a delivery address where someone will be receive the delivery on your behalf. ONLY ONE ADDRESS can be given to a carrier. Please ensure that the alternative addressee is expecting your order.

Returning Goods

Should you need to return an item which is faulty or damaged please contact a member of our customer service team for advice on 01233 214501 before sending back the item, preferably within 7 days of receipt. For copyright reasons we are unable to accept returns of CDs and DVDs unless they are faulty or returned in a sealed wrapper.

Discount

No further discount will be applied to any sale or reduced items, this includes trade customers or customers who have voucher coupon discounts. No discount will be taken off our Gift for Life range or donations even if you are entitled to trade discount or a voucher coupon discount. Trade customers that are not entitled to discount in these circumstances include; Bookshops, Trading Partners, Staff and National Councils.

Data Protection

Information provided by you with your order will be used by The Leprosy Mission and TLM Trading Limited. Occasionally, we may allow other carefully selected organisations to send you information by post about their work. To avoid hearing from them, please indicate on your order form in the tick box provided, or write to the Data Compliance Officer at the address below. N.B. Email addresses will never be passed on.

TLM Trading Limited

TLM Trading Limited is a wholly owned subsidiary of The Leprosy Mission International, which is a Christian Registered Charity (Charity No. 1076356).

Our registered office is:

The Leprosy Mission, Goldhay Way, Orton Goldhay, Peterborough, PE2 5GZ

  • Registered in England No. 3045864
  • VAT Reg No. GB638628701