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Customer Services: 0330 124 2668

Privacy & Cookies

Who are we?

TLM (The Leprosy Mission) Trading Ltd is a wholly owned subsidiary of The Leprosy Mission International, which is an international Christian development organisation, transforming and empowering the lives of people affected by leprosy. Our goal is to eradicate the causes and consequences of this disease.

Based in the UK, we work closely with TLM England & Wales (charity number 1050327), TLM Scotland (charity number SC022411), TLM Northern Ireland (charity number 106322), and is a wholly owned subsidiary of TLM International (charity number 1076356). Our website, The Leprosy Mission Shop, sells products and processes donations and Gifts for Life in order to raise funds and support the work of the charity.

Your privacy is of the highest importance to us, and we promise to take great care with any personal information we obtain about you, whether you are visiting our website as a supporter, shopper or volunteer.

As with all shopping websites, we collect personal information from you when you shop online at tlmtrading.com. We use this information to make your shopping experience as easy and enjoyable as possible. We need it to remember your email address to help with your login, process your order, inform you of any delays or problems and occasionally to send you special offers and promotions either by mail, telephone or email. You always have the choice to opt out of further communications.

The information we collect is:

Your name – so we know what to call you

Email address – so we can email your order confirmations, delivery delays, offers etc. You can unsubscribe from email offers at any time.

Delivery address – so we know where to send your parcel to

Telephone number – we’ll only call if we have a delivery problem or to talk to you about your order

Credit card details – we only ask for these when you place an order. Our website uses a secure SSL connection to encrypt and secure your card details – see our payment security section for further information.

Gift Aid information – whether you are a UK tax payer and can Gift Aid your donation or Gift for Life.

We use the latest secure server technology to ensure this information is protected to the highest standards.

How do we use your personal information?

Any information we collect about customers' browsing and buying habits is used to improve the The Leprosy Mission Shop website, catalogue, products and services offered to you. It also assists us and our banking partners with the detection and prevention of fraud.

We use information to make your shopping experience as easy and enjoyable as possible. We need it to process your order, inform you of any delays or problems, and occasionally to send you special offers and promotions.

How long do we keep your data?

TLM Trading will only keep your personal information for as long as it is required in accordance with statutory requirements. For example, we will keep a record of donations subject to gift aid for at least seven years to comply with HMRC rules.

Data Protection

The Leprosy Mission Shop (TLM Trading) is a registered data processor under the Data Protection Act (Reg. No. Z5810557). We will never pass on your details to third parties for marketing purposes unless you agreed to it when you first contacted The Leprosy Mission (or later agreed to do so). If you opted out of receiving such offers but have now changed your mind and would like to receive them, please email enquiries@tlmtrading.com.

Will The Leprosy Mission Shop share your personal information with anyone else?

There are only four circumstances where we may share some of your data with others:

-          Banking: With Barclays Merchant Services in UK for fraud prevention and delivery companies that we use to process your orders. In these instances, we only provide them with the information they need to perform their function

-          Research: To outside research companies whom we may ask to contact you directly for your opinions on our products and services (in which case we provide them with only the information they need to perform their function). If you do not want your data to be used for research purposes then please email enquiries@tlmtrading.com.

-          Third Parties: We have carefully chosen third parties whom we may exchange data with. When you first had contact with The Leprosy Mission you were asked if you were happy to receive mailings and offers from third party companies, whose products we thought might interest you. If you did not object at the time, but have now changed your mind and no longer want third party mailings, please email us at enquiries@tlmtrading.com.

-          Social: We may use your email address and phone number to match to your account on Facebook or other social media websites in order to show you TLM content while using these services. In addition, we use this data to identify other users of these sites whom we believe would be interested in TLM, and then we may show them TLM content. No data we hold about you is retained by the third party. There are two ways to prevent this use of your data, you can either update your preferences with us by contacting enquiries@tlmtrading.com, or opt out of communication via the relevant social media site:

Can you opt out of receiving marketing communications?

Post: The Leprosy Mission Shop will send you catalogues throughout the year (e.g. January Sale, Spring, Summer, Autumn/Winter). If you do not wish to receive any further posted mailings from us, please contact us ensuring you include your full name and address as well as account number if applicable.

If you have opted in to receiving offers in the post from companies who we think may interest you, but have now changed your mind, please contact us. Please ensure you include your full name and address as well as account number, if applicable. As catalogues are printed in advance, it may take up to 6 weeks for the process to be completed.

Email:  We always ask for your permission to contact you by email, where we let you know about exciting new products and special offers. If you do not wish to receive any further email messages from us, you can click on the ‘Unsubscribe’ link, which can be found in the top right or footer of any email communications which we might send you. 

Telephone: We may call you to update you about your order, of your number is registered with the Telephone Preference Service (TPS), we will only call you if you have given us permission to do so.

How to control what we send you or request we update your personal information

-          Amend your preferences on our website here:

-          Email us changes at enquires@tlmtrading.com

-          Call us on 0330 124 2668

-          Write to us at: TLM Trading Limited, York House, Wetherby Road, York, YO26 7NH.

Your Information Rights and Choices

The Data Protection Act gives you the right to request in writing and securely obtain copies of the personal information The Leprosy Mission Shop holds about you. You can correct or update your personal information at any time by contacting enquiries@tlmtrading.com.

Does TLM obtain data from other organisations?

Epsilon Abacus Alliance – who provide data on purchasing behaviours and patterns. This allows us to identify new customers who closely match the behaviours of existing customers.

Royal Mail - who provide data on house movers and the deceased so that we can keep our records up to date and make sure we only send marketing materials where appropriate. This data is only obtained where it is consistent with current data protection laws and where you have given permission for it to be shared for this purpose.

Post Code Anywhere – To automatically fill in your address details (after providing a post code) during the checkout process.

From the following suppression services:

The Mail Preference Service (MPS), which ensures we do not send unsolicited mail to those who have indicated they do not wish to receive it.

The Telephone Preference Service (TPS), which ensures we do not telephone people who do not wish to receive unsolicited phone calls.

How we target our marketing campaigns (profiling)

Profiling is a common technique used in direct marketing and involves analysing data to improve the targeting of communications. TLM Trading uses profiling techniques to help ensure our communications are relevant.  Profiling allows us to target our resources effectively, and more cost-effectively, than we otherwise would. The data may have been provided to TLM Trading by our supporters when responding to our marketing campaigns, or when using our website, or social media sites such as Facebook. It may also have been provided by external organisations as described above.

When building a profile we may analyse geographic, demographic and other information relating to you, as well as your previous responses to our marketing campaigns. We do this in order to determine whether we believe a particular marketing campaign might be of interest. Some of the data is provided by external organisations and may be provided at an aggregate level (e.g. by postcode). Where it relates to you as an individual we check that you have provided your express consent to the relevant third party for this use of your data. This helps to maximise the effectiveness of our campaigns and to minimise the wastage that would result from sending marketing information where it is not of interest.

Payment Security

We take the privacy and security of your payment and personal details very seriously, using the latest secure server technology to ensure your information is protected to the highest standards. We use encryption to safeguard your credit card information and only accept orders from web browsers that permit communication through Secure Socket Layer (SSL) technology - this means you cannot inadvertently place an order through an unsecured connection. Most modern web browsers support this security, but make sure you have the latest version of your browser installed to ensure the highest level of security. This encryption makes it virtually impossible for unauthorised parties to read any information that you send us. The encryption technique we use is the highest standard available for e-commerce. This encryption makes it virtually impossible for unauthorised parties to read any information that you send us.

Before you type your card details into a website, ensure that the site is secure. Look out for a small padlock symbol in the address bar (or elsewhere in your browser window) and a web address beginning with https:// (the s stands for 'secure'). Using an unsecured network in a public place can be risky as unauthorised people may try to intercept anything you're doing online, be sure to only connect to secure wireless networks that you trust.


Phishing is the practice of tricking someone into giving confidential information. Examples include falsely claiming to be a legitimate company when sending an e-mail to a user, in an attempt to get the user to send private information that will be used for identity theft and fraud.

We'll never ask you to send any payment details via email. If we require such details, for security reasons we'll ask you to contact us by phone. Should you receive an email claiming to be from tlmtrading.com requesting this kind of information, please don't respond, but do let us know about it by contacting enquiries@tlmtrading.com

Your Password

We do appreciate that remembering passwords can be tricky, but setting effective and secure passwords on all the sites you use is vital in combating possible fraudulent activity using your personal details.

Here’s a few tips to make sure your password is as secure as possible:

  • Avoid using the same password for multiple online accounts. This way if someone gets hold of your password they won’t be able to fraudulently access them all at once.
  • Use a mix of numbers and characters, and something that's very personal to you
  • Most sites set a minimum number of characters to use, but avoid using obvious phrases like “password”, or your name, or phone number
  • Try to mix upper and lower case letters and numbers in your password

Reset your password here - https://www.tlmtrading.com/customer/account/forgotpassword/

Any questions or complaints?

If you have questions about your personal data or our privacy policy, please contact us at:

Email: enquires@tlmtrading.com

Telephone: 0330 124 2668

Post: TLM Trading Limited, York House, Wetherby Road, York, YO26 7NH.

Changes to TLM’s Privacy Policy

This Privacy Policy may be updated from time to time, so you may wish to check it each time you submit personal information to TLM Trading. The date of the most recent revisions will appear on this page. If you do not agree to these changes, please do not continue to use the TLM Trading website to submit personal information to TLM Trading. If material changes are made to the Privacy Policy, we will notify you by placing a prominent notice on the website.


We will use cookies (electronic tags) to monitor your browsing and buying habits on our site, for example, which pages are visited, and to keep track of what you have in your basket. If you have registered with us then your computer will store an identifying cookie which will save you time each time you revisit The Leprosy Mission Shop, by remembering your email address for you. You can change the settings on your browser to prevent cookies being stored on your computer without your explicit consent.

To make full use of the online shopping and personalised features on tlmtrading.com, your computer, tablet or mobile phone will need to accept cookies, as we can only provide you with certain personalised features of this website by using them.

Our cookies don't store sensitive information such as your name, address or payment details: they simply hold the 'key' that, once you're signed in, is associated with this information. However, if you'd prefer to restrict, block or delete cookies from tlmtrading.com, or any other website, you can use your browser to do this. Each browser is different, so check the 'Help' menu of your particular browser (or your mobile phone's handset manual) to learn how to change your cookie preferences.

What is a cookie?

A cookie is a small file of letters and numbers that we store on your browser or the hard drive of your computer. Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies as soon as you visit our site.

First and third-party cookies: whether a cookie is 'first' or 'third' party refers to the domain placing the cookie. First-party cookies are those set by a website that is being visited by the user at the time (e.g. cookies placed by www.tlmtrading.com).

Third-party cookies: are cookies that are set by a domain other than that of the site being visited by the user. If a user visits a website and another entity sets a cookie through that site this would be a third-party cookie.

Persistent cookies: these cookies remain on a user's device for the period of time specified in the cookie. They are activated each time that the user visits the website that created that particular cookie.

Session cookies: these cookies allow website operators to link the actions of a user during a browser session. A browser session starts when a user opens the browser window and finishes when they close the browser window. Session cookies are created temporarily. Once you close the browser, all session cookies are deleted.

How to delete and block our cookies

You block cookies by activating the setting on your browser that allows you to refuse the setting of all or some cookies. However, if you use your browser settings to block all cookies (including essential cookies) you may not be able to access all or parts of our site. Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies as soon as you visit our site.

If you wish to withdraw your consent at any time, you will need to delete your cookies using your internet browser settings.

For further information about deleting or blocking cookies, please visit: http://www.aboutcookies.org/Deafult.aspx?page=2

How to turn cookies off

Internet browsers allow you to change your cookie settings. These settings are usually found in the 'options' or 'preferences' menu of your internet browser. In order to understand these settings, the following links may be helpful. Otherwise you should use the 'Help' option in your internet browser for more details.

  • Cookie settings in Internet Explorer
  • Cookie settings in Firefox
  • Cookie settings in Chrome
  • Cookie settings in Safari

What cookies do we use and why?

To find out about specific cookies we use on this site, please see below for details.

The cookies used on our site are categorised as follows:

  • Strictly necessary
  • Performance
  • Strictly necessary

'Strictly necessary' cookies let you move around the site and use essential features like accessing your profile and posting feedback. Without these cookies, these services cannot be provided. Please note that these cookies do not gather any information about you that could be used for marketing or remembering where you've been on the internet.

We use these strictly necessary cookies to:

identify you as being logged in to our site; and

enable you to submit information via online forms such as registration and feedback forms.

Accepting these cookies is a condition of using the site, so if you prevent these cookies we can't guarantee your use of our site or how the security on our site will perform during your visit.

'Performance' cookies collect information about how you use our site e.g. which pages you visit, and if you experience any errors. These cookies do not collect any information that could identify you and is only used to help us improve how our site works, understand what interests our users and measure how effective our content is.

We use Web Analytics performance cookies to provide anonymous statistics on how our site is used.

Some of our performance cookies are managed for us by third parties. However, we don't allow the third party to use the cookies for any purpose other than those listed above.

By using our site, you accept the use of 'Performance' cookies. Accepting these cookies is a condition of using the site, so if you prevent them we cannot guarantee how our site will perform for you.

More information about cookies

Information about cookies: useful information about cookies can be found at: http://www.allboutcookies.org

International Chamber of Commerce United Kingdom: information on the ICC (UK) UK cookie guide can be found on the ICC Web site section: http://www.internation-chamber.co.uk/our-expertise/digitaleconomy

What specific cookies do we use on www.tlmtrading.com?

Third party cookies

Google Analytics sets the following cookies as described in the table below. A default configuration and use of Google Analytics sets only the first 4 cookies in the table.


This cookie is typically written to the browser upon the first visit to your site from that web browser. If the cookie has been deleted by the browser operator, and the browser subsequently visits your site, a new __utma cookie is written with a different unique ID. This cookie is used to determine unique visitors to your site and it is updated with each page view. Additionally, this cookie is provided with a unique ID that Google Analytics uses to ensure both the validity and accessibility of the cookie as an extra security measure.

Expiration: 2 years from set/update.


This cookie is used to establish and continue a user session with your site. When a user views a page on your site, the Google Analytics code attempts to update this cookie. If it does not find the cookie, a new one is written and a new session is established. Each time a user visits a different page on your site, this cookie is updated to expire in 30 minutes, thus continuing a single session for as long as user activity continues within 30-minute intervals. This cookie expires when a user pauses on a page on your site for longer than 30 minutes. You can modify the default length of a user session with the _setSessionCookieTimeout() method.

Expiration: 30 minutes from set/update.


This cookie is no longer used by the ga.js tracking code to determine session status.

Historically, this cookie operated in conjunction with the __utmb cookie to determine whether or not to establish a new session for the user. For backwards compatibility purposes with sites still using the urchin.js tracking code, this cookie will continue to be written and will expire when the user exits the browser. However, if you are debugging your site tracking and you use the ga.js tracking code, you should not interpret the existence of this cookie in relation to a new or expired session.

Expiration: Not set.


This cookie stores the type of referral used by the visitor to reach your site, whether via a direct method, a referring link, a website search, or a campaign such as an ad or an email link. It is used to calculate search engine traffic, ad campaigns and page navigation within your own site. The cookie is updated with each page view to your site.

Expiration: 6 months from set/update.


This cookie is not normally present in a default configuration of the tracking code. The __utmv cookie passes the information provided via the _setVar() method, which you use to create a custom user segment. This string is then passed to the Analytics servers in the GIF request URL via the utmcc parameter. This cookie is only written if you have added the _setVar() method for the tracking code on your website page.

Expiration: 2 years from set/update.


This cookie is used by Website Optimizer and only set when the Website Optimizer tracking code is installed and correctly configured for your pages. When the optimizer script executes, this cookie stores the variation this visitor is assigned to for each experiment, so the visitor has a consistent experience on your site. See the website optimiser help centre for more information.

Expiration: 2 years from set/update.


This cookie is used by Twitter and serves as your unique identification number associated with Twitter.

Expiration: 2 years from set/update.

For more information on Google Analytics see: https://developers.google.com/analytics/devguides/collection/gajs/cookie-usage